You may find more details on the official support article here. You can try manually setting the email address to the identity of the user that is seeing the issue in the registry path referenced in the issue specifics above. Microsoft released the July 2021 non-security Microsoft Office updates with improvements and fixes for crashes and issues affecting Windows Installer (MSI) editions of Office 2016.Navigate to Control panel open Mail (Microsoft Outlook) an click Show Profiles. To do this, open Outlook program > File > Options > Mail > Compose. The next method to solve Outlook crashing/freezing problems is to create a new Outlook Profile. DisableSupportDiagnostics"=dword:00000001 Disable hardware graphics acceleration for Outlook and see if this helps. For more information, use Disable support diagnostics in Outlook If the identity is still not getting set properly you can turn off Support Diagnostics which turns off the option to submit an In App ticket using Help, Contact Support, and its feature path that triggers Outlook to stop responding.After that Choose the profile window will appear on the screen, choose the profile and click on the OK button. Now, enter the Outlook/safe in the given space. For more information, use Sign in to Office. To open the Outlook in safe mode follow the listed below steps: Press the Windows + R key together to open the Run dialog. Ive been using Outlook since 1998 and I think I am hitting the wall with this particular problem.A couple of. Sign out of Office and then sign back in to Office to repopulate the identity registry settings. Outlook 2010 Crashes when opening an email - posted in Business Applications: Hello.To work around the issue, try the following suggestions: ![]() ![]() So the workaround that Microsoft has provided revolves around this though further investigation is being carried out to figure out why such a thing is happening. ![]() Meanwhile the one on the right where a email value is present does not close. Hence, the image on the left (below) shows the instance where Outlook will crash as there is no email address value in that key.
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